Day: January 20, 2022

Job Title

Customer Experience Specialist

Company / Organization

Velotech, Inc.

Job Description

Velotech, Inc. is a locally owned business that has operated in Portland since 2002. Velotech is the parent company of BikeTiresDirect, Western Bikeworks, and Trisports. 

This position is responsible for responding to customer phone calls, emails, and for working directly with customers in our store. Customer Experience Specialists provide product information, advice and order assistance. Qualified Customer Experience Specialists also review orders and price match requests and assist with site content, including product reviews, photos and descriptions.

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
Answer product questions & assist with the order process
Analyze customer questions, troubleshoot, and provide clear answers in an efficient and professional manner
Develop trust and loyalty with consumers and build value in our brands
Navigate a sophisticated order processing system
Generate performance reports and recommend improvements
Coordinate with Returns to assist customers with returns and exchanges
Assist walk-in customers with product questions and purchases
Retrieve products from the warehouse to assist walk-in customers

ADDITIONAL RESPONSIBILITIES/DUTIES:
Navigate a sophisticated order processing system
Work with Marketing to assist with customer-facing content, including site maintenance, product images and descriptions
Increase sales by genuinely helping customers learn about additional/alternative product options

MINIMUM JOB REQUIREMENTS:
Basic computer skills
Strong knowledge of cycling
Previous customer service experience is a plus, as is sales, service and mechanical experience in the cycling industry

KNOWLEDGE, SKILLS, & ABILITIES:
Excellent communication and organizational skills
Solid knowledge of cycling products
Ability to work in a high volume, fast-paced environment
Ability to work independently or with others to manage multiple task with minimal supervision.

BENEFITS:
Paid Time Off
Medical
Vision
Dental
Life/LTD
Voluntary Options including Life, Accident and Hospital Indemnity
Awesome employee discount

How to Apply

If interested, please click on the link to apply:
https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=53336&clientkey=F102FCECFB43ED66CAD0C8276CB962A9

Job Title

Bicycle Mechanic FT/PT ($19.00/hour)

Company / Organization

Community Cycling Center

Job Description

REGARDING COVID
The Community Cycling Center is strictly following all OSHA guidelines related to COVID-19. We are also taking the following measures to protect our staff and community:
• N95s are required PPE for staff who are working onsite (masks provided for you)
• HVAC units and air purifiers in every room are equipped with MERV-13 filters
• Doors and windows are kept open for ventilation whenever possible.
We’re proud to keep the shop safer for everyone and we wouldn’t want to have it any other way!

ABOUT THE COMMUNITY CYCLING CENTER

For over 25 years, we have been a nonprofit organization on a mission to broaden access to bicycling and its benefits.

Our vision is to continue building a vibrant community where people of all backgrounds use bicycles to stay healthy and connected. We believe that all Portlanders—regardless of income or background—should have the opportunity to experience the joy, freedom and health benefits of bicycling. This is the motivation behind everything we do.

This position operates out of our full-service bike shop in NE Portland’s busy Alberta District. Our high-volume shop is staffed by experienced mechanics from diverse cycling backgrounds who provide compassionate customer service to a broad cross-section of cyclists. Here at the shop, we value and support one another through the work we do and are committed to working collaboratively to meet our goals. We acknowledge and value diversity and its many intersections. We are proud that people of color, women, neuro-divergent, gender non-conforming and LGBTQIA+ folks choose to work at our shop. We encourage more people from varied and diverse backgrounds to join our lively, talented team.

GENERAL POSITION SUMMARY:
The Bicycle Mechanic is responsible for supporting the mission of the Community Cycling Center. This includes assessing and repairing bicycles, assisting customers with choosing parts and accessories, as well as supporting our programs team. Under the supervision of the shop management team, the Bicycle Mechanic will work to consistently and efficiently deliver on the demands presented by our customers and programming efforts. This position will require technical proficiency, attention to detail, the ability to multitask, and to act as an ambassador for the Community Cycling Center.

RESPONSIBILITIES:
• Assess and repair bicycles for customers, repair bicycles for retail sale and for use in our programs
• Educate customers about the operation and maintenance of bicycles
• Assist with the purchase of bikes, parts, and accessories
• Contribute to the retail environment- answer phones, maintain a safe, clean & organized workspace, etc.
• Work cooperatively with the rest of the team to meet the goals set forth by the shop management team
• Moving & lifting bicycles up to 50 lbs. is a regular part of this job but reasonable accommodation can be made
• Support fundraising efforts
• Be a public supporter of the Cycling Center & represent the organization with positivity & consistency

REQUIRED QUALIFICATIONS:
• Ideal candidate has 3+ years of experience working in a high-volume bike shop
• Consistent attention to quality and detail
• Ability to meet quantitative production and service goals
• Effective communicator
• Ability to work in a collaborative environment
• Commitment to and respect for equity, sustainability and diversity
PREFERRED QUALIFICATIONS:
• Proficiency in Spanish strongly desired (hourly premium for fluency)
• Familiarity with Lightspeed OS
• Proficiency in ASL

PAY RATE & BENEFITS:

SCHEDULE: Full time, 32-40 hours per week, including weekends
Part time available upon request (benefits start at 30hrs/wk)
COMPENSATION: $19/hr to start
BENEFITS: Health, dental, vision, life and more w/approx. value of $400/month. PTO up to 18 days/yr for FT.

The Community Cycling Center is an equal opportunity employer. Individuals with diverse abilities and experiences are encouraged to apply. People of color; women; trans and gender non-conforming people are encouraged to apply.

How to Apply

Submit cover letter, resume, 3 references to Jobs@communitycyclingcenter.org with “Bicycle Mechanic” in the subject line.