Job: Bike Friday – Service Department and Technical Support Team Member

Posted by on August 10th, 2017 at 3:58 pm

Job Title *
Service Department and Technical Support Team Member

Company/Organization *
Bike Friday

Job Description *
Ever dream of having a job building something environmentally benign that at the end of the day you can feel good about? We are an ambitious group of people trying to do our part to make the world a better place to live. Green Gear Cycling (Bike Friday) is an internationally recognized manufacturer of high performance folding bicycles for traveling and utilitarian/commuting use. Most of our designs are the market segment benchmark product. We employ lean manufacturing techniques (Toyota Production System) to hand fabricate the bicycles here in Eugene, OR.

The qualities we want from you is the combination of positive can do attitude, strong people skills, drive to get the job done, and most importantly, personal responsibility. A strong mechanical aptitude is needed. Other personal qualities you will need are the flexibility to adapt to a changing environment, strong communication skills, and a healthy sense of humor. Prior bicycle shop (service mechanic) experience while not required, is generally needed.

While the position we are filling for is for a bicycle mechanic to work in our service department, the team member may be cross trained to work in the production line on occasion. This differentiates this position from a traditional bicycle shop service job as you get to participate in the fabrication of bicycles. The Bike Friday Service Department handles customer phone calls, walk-in assistance, warranty repairs and elective service for Bike Friday bicycles only. This position relies on team members who are seeking a challenging, dynamic opportunities.

Qualities/ Skills required:

-Superior mechanical aptitude
-Strong bicycle mechanical / repair skills
-Positive, optimistic attitude
-Strong communication skills
-Desire to be held personally accountable
-Exceptional problem solving skills, both in person as well as on the phone with customers

This position will be some flexible mixture of wrenching as well as working with customers via email and over the phone. We have a very close and supportive relationship with our customers whom seek support via email and the phone. This position would be a mixture of support and wrenching.

What we offer is a challenging environment with supportive co-workers who will be interested in your success. If the position becomes permanent, benefits include profit sharing, 401K , health insurance, dental, vision, covered bike parking, shower facilities, discount on bike parts, paid holidays, shop privileges and family friendly. And, you get to build yourself a personal bike on the company’s dime.

How to Apply *
Please submit a resume. Qualified applicants will be notified to submit additional information

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