Job: Processing and Production Manager – Community Cycling Center

Job Title

Processing and Production Manager

Company / Organization

Community Cycling Center

Job Description

ABOUT THE COMMUNITY CYCLING CENTER

For nearly 30 years, we have been a nonprofit organization on a mission to broaden access to bicycling and its benefits. Our vision is to continue building a vibrant community where people of all backgrounds use bicycles to stay healthy and connected. We believe that all Portlanders should have the opportunity to experience the joy, freedom and health benefits of bicycling. In addition to delivering dynamic programs that benefit underserved communities, we operate a retail shop, offer classes to our community, and we operate a membership DIY workspace where members can work on their bikes.

Here at the CCC we value and support one another through the work we do and are committed to working collaboratively to meet our goals. We are proud that people of color, women, neuro-divergent, gender non-conforming and LGBTQIA+ folks choose to work at our organization. Having a diverse team is a priority for us, and we encourage people from varied and diverse backgrounds to join our lively, talented team.

GENERAL POSITION SUMMARY

The Processing and Production Manager is responsible for the smooth and organized intake of donated goods into the organization for production, resale, reuse, or recycle. They supervise mechanics who prepare bikes and goods for sale in our shop or delivery through our programs department; and supervise used inventory processors who sort donated goods. Working collaboratively with the Shop Leadership Team, they will cultivate the delivery of consistent quality, help meet sales goals and support staff working in their department. Experience in a high-volume shop environment, clear communication skills, and proven effectiveness in supporting staff are crucial to the success of this position.

RESPONSIBILITIES

Management of Donated Goods (35%)
• Manage the process and procedure of intake, sorting and processing of donations in the shop
• Adapt procedures as needs and demands of the organization fluctuate through the year
• Continually develop and refine intake and processing procedure to help reduce costs while supplying the shop with quality goods

Management of Production Process (35%)
• Work with the Bicycle Production Coordinator to supervise production mechanics, volunteers, and interns working on new and used bikes for sale or programs.
• Work with Bicycle Production Coordinator and Programs managers to lead quality control efforts to ensure high quality used bikes
• Work with Inventory Coordinator and Membership Coordinator to meet store needs for retail used parts sales and inventory management
• Work with other departments to meet production needs of programs supporting the community. Ex: Earn a Bike and STEM
• Work with shop leadership team to maintain adequate inventory levels of new and used parts to support production needs
• Continually develop and refine the production process to help reduce cost while providing excellent quality bicycles
• Lead by example and work alongside staff to reach production and sales goals

Management of Staff & Shop Operations (20%)
• Partner with Shop Leadership Team to hire, train, and evaluate staff based on the quality and effectiveness of their work
• Partner with Shop Leadership Team to develop and ensure adherence to policies and procedures governing shop practices
• Other duties as assigned
• Manage staff timesheets and schedules

Strategic Planning and Process Evaluation (10%)
• Leverage quality control process to identify growth areas for mechanics and used part processors to provide support and training as needed to improve outcomes
• Work with the Shop Leadership Team to evaluate opportunities, trends and feedback towards financial growth for the shop and professional development for their team
• Contribute to the Shop’s annual budget process

REQUIRED SKILLS AND QUALIFICATIONS
• 2+ Experience supervising, training and supporting staff
• Strong interpersonal communication skills
• Strong organizational skills including the ability to manage multiple assignments simultaneously
• Ability to meet project deadlines and account for detailed objectives
• Experience and success in creating inclusive work environments where people from diverse backgrounds feel safe and welcome
• Ability to lift, bend, squat, climb and more—this is a physically demanding job but reasonable accommodations can be made
• Experience with online sales
• Experience and familiarity with a wide range of bicycle technology, new and old

PREFERRED SKILLS AND QUALIFICATIONS
• 5+ years of professional bike mechanic experience
• Experience with workflow improvement methods
• Experience in a high-volume shop
• Customer service experience
• Experience with Lightspeed POS, Excel, Microsoft Office Suite, Adobe
• Proficiency in Spanish
• Proficiency with eBay sales

REPORTS TO: Bike Shop Director
UNION/NON UNION: Non Union
HOURS: Full Time (40 hours)
COMPENSATION: Salalried $50K, Exempt
TERM: Permanent
SCHEDULE: 5-day week, workdays may vary, hours may fluctuate, may work nights occasionally
BENEFITS: Health, dental and vision, 401k, 144 hrs of PTO at FT + 69 hrs of sick time

HOW TO APPLY:  Send your resume, cover letter, and (3) references to Jobs@CommunityCyclingCenter.org. No phone calls, please.

NON-DISCRIMINATION POLICY
The Community Cycling Center is an equal opportunity employer. We will not and shall not discriminate on the basis of race, religion, sex, age, national origin, gender identity, sexual orientation, citizenship, veteran status, marital status, sensory disabilities, physical disabilities, mental disabilities and/or any other bases protected by state and federal law. We take proactive measures to ensure against discrimination in hiring, compensation, promotions, and termination of staff, selection of volunteers (including board members) and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, customers, clients, volunteers (including board members), subcontractors, vendors, and other members of our community.

How to Apply

HOW TO APPLY:  Send your resume, cover letter, and (3) references to Jobs@CommunityCyclingCenter.org. No phone calls, please.