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Job: Retail Sales Associate – Community Cycling Center

Posted by on January 10th, 2020 at 2:02 pm

Job Title

Retail Sales Associate

Company / Organization

Community Cycling Center

Job Description

RETAIL SALES ASSOCIATE

ORGANIZATIONAL OVERVIEW
For over 25 years, we have been a nonprofit organization on a mission to broaden access to bicycling and its benefits.

Our vision is to continue building a vibrant community where people of all backgrounds use bicycles to stay healthy and connected. We believe that all Portlanders—regardless of income or background—should have the opportunity to experience the joy, freedom and health benefits of bicycling. This is the motivation behind everything we do.

This position operates out of our full-service bike shop in NE Portland’s busy Alberta District. Our high-volume shop is staffed by experienced mechanics from diverse cycling backgrounds who provide compassionate customer service to a broad cross-section of cyclists. Here at the shop we value and support one another through the work we do and are committed to working collaboratively to meet our goals. We acknowledge and value diversity and its many intersections. We are proud that people of color, women, neuro-divergent, gender non-conforming and LGBTQIA+ folks choose to work at our shop. We encourage more people from varied and diverse backgrounds to join our lively, talented team.

JOB SUMMARY
The Retail Sales Associate is responsible for providing excellent customer service, maintaining a clean, welcoming and well stocked retail environment and developing strong customer relationships. This position will require experience working in a high volume bike shop, familiarity with point of sale and inventory management systems and the ability to work both independently and collaboratively.

ESSENTIAL FUNCTIONS
• Greet customers and provide a welcoming retail environment for people of all backgrounds
• Assist customers over the phone
• Sell bicycles, parts and accessories
• Properly size/fit both adult and youth customers to bicycles and helmets
• Accurately process cash, cards, check, and gift card payments
• Clean and maintain retail space and stock retail floor on a daily basis
• Work with management to create displays, signs and labels to showcase products in innovative and efficient ways
• This position involves constant moving, talking, reaching, grabbing and standing for periods of time longer than two consecutive hours; and may occasionally involve stooping, kneeling, crouching and climbing ladders.
• Participate in staff meetings
• As a non-profit we believe that fundraising is everyone’s job- all employees help support fundraising efforts

REQUIRED QUALIFICATIONS & CHARACTERISTICS
• Prior bike shop experience
• Experience guiding customers through the process of purchasing bicycles, parts and accessories that best fit their needs
• Have a personable, receptive and compassionate approach to customer service
• Ability to maintain composure and a respectful, cooperative attitude through high stress situations
• Experience using point-of-sale systems
• Ability to work weekends
• A commitment to equity and social justice

DESIRED QUALITIES OR EXPERIENCE
• Proficiency in Spanish strongly desired
• Attention to detail and a methodical approach to accomplishing tasks
• A strong desire to learn and develop professional skills in the bicycle industry

COMPENSATION
• $15.00 per hour to start
• Benefits: Health, dental and vision insurance. Paid time off. $90 Used Parts Allowance, $200 Labor Benefit, Cost +10% pricing on new parts. Flexible scheduling during off-season

HOW TO APPLY
Submit resume and cover letter to jobs@CommunityCyclingCenter.org with “Retail Sales Associate” in the subject line.
No phone calls please.

The Community Cycling Center is an equal opportunity employer. Women, trans, gender non-conforming encouraged to apply. People of color encouraged to apply.

How to Apply

Submit resume and cover letter to jobs@CommunityCyclingCenter.org with “Retail Sales Associate” in the subject line.
No phone calls please

NOTE: We love your comments and work hard to ensure they are productive, considerate, and welcoming of all perspectives. Disagreements are encouraged, but only if done with tact and respect. If you see a mean or inappropriate comment, please contact us and we'll take a look at it right away. Also, if you comment frequently, please consider holding your thoughts so that others can step forward. Thank you — Jonathan