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Job: Bicycle Technical & Customer Support Team Member – Bike Friday (Eugene)

Posted by on June 12th, 2019 at 12:15 pm

Job Title

Bicycle Technical & Customer Support Team Member

Company / Organization


Job Description

Bicycle Technical & Customer Support Team Member / Service Department Mechanic

Ever dream of having a job building something environmentally benign that at the end of the day you can feel good about? We are an ambitious group of people trying to do our part to make the world a better place to live. Green Gear Cycling (Bike Friday) is an internationally recognized manufacturer of high performance folding bicycles for traveling and utilitarian/commuting use. Most of our designs are the market segment benchmark product. We employ lean manufacturing techniques (Toyota Production System) to hand fabricate the bicycles here in Eugene, OR.

This position will be a combination of (primarily) phone / email technical support and a little bit of wrenching. The Bike Friday Service Department handles customer emails, phone calls, walk-in assistance, warranty repairs and elective service for Bike Friday bicycles. Bike Friday empowers our team members to take care of our customers so this responsibility can be quite rewarding (solving people’s problems). When not performing the technical support / customer service role, you will be wrenching on our bicycles (tune ups, overhauls, frame assembly/ alignment, etc). Prior bicycle shop (service mechanic) experience is required.

Qualities/ Skills required:

-Superior mechanical aptitude

-Supremely organized

-Strong bicycle mechanical / repair skills

-Positive, optimistic attitude

-Strong communication skills

-Desire to be held personally accountable


-Exceptional problem solving skills, both in person as well as on the phone with customers

– Previous experience working in bicycle maintenance and repair is a must. Candidates will not be considered without at least 1 year verifiable experience.

What we offer is a challenging environment with supportive co-workers who will be interested in your success. If the position becomes permanent, benefits include 401K options, covered bike parking, shower facilities, discount on bike parts, paid holidays, shop privileges and family friendly. And, you get to build yourself a personal bike on the company’s dime.

Job Type: Full-time

Salary: $12.00 to $16.00 /hour

How to Apply

To apply, please send a cover letter and references to and include the job title in the subject line.

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