Job Title
Customer Service Representative
Company / Organization
Castelli USA
Job Description
Customer Service Representative
Job Description *
Castelli USA is seeking a Customer Service Representative. The position performs various customer service and sales functions, supporting our US retailers and consumers. If you’re highly motivated, have excellent attention to detail, and are a flexible team player, we encourage you to apply.
RESPONSIBILITIES
• Communicate with retailers, sales reps, team accounts and consumers via phone and email
• Process returns and warranties from customers
• Complete tasks and projects within scope of responsibility to support sales, customer service manager, and team sales
• Data entry and administrative duties supporting US accounts
QUALIFICATIONS
• Excellent communication skills and ability to build professional business relationships
• Must be detail oriented, organized and able to appropriately manage time in order to meet business needs
• Positive attitude and highly motivated
• Familiarity with global cycling culture
EXPERIENCE REQUIREMENTS
High School Diploma
1-2 years customer service experience
Basic PC skills, Word, Excel, Outlook
How to Apply
Email cover letter and resume to sales@castelli-us.com
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