Job: Service Manager/Asst. Manager – Confidential

Job Title *
Service Manager/Asst Manager

Company/Organization *

Job Description *
Washington County bicycle retailer is looking for an experienced service manager to join our team.

Job Title: Service Manager

Department: Service/Repair

Reports To: General Manager

Summary: Responsible for every aspect of the repair shop operations for a given location as well the productivity of the mechanics and the quality of the repairs. Contributes to the overall success of the company by participating in all aspects of the business.

Duties and Responsibilities:

Complete repairs
Set tangible goals for sales staff
Motivate and reward sales staff using positive reinforcement
Assist other mechanics with repairs
Monitor and maintain quality control systems
Inform mechanics regarding new policies, policy changes, new procedures, and procedure changes
Enforce the service department’s policies
Maintain warranty policies and procedures
Monitor and maintain mechanic’s efficiency, maintain mechanic productivity rate.
Manage shop supplies
Maintain all shop tools
Ensure that proper safety practices are being followed
Handle customer complaints
Delegate jobs and responsibilities
Ensure customer service standards are being met
Maintaining employee morale
Meet staffing requirements ensuring the store has the correct number of mechanics at required levels
Make sure that there is good communication between sales and service departments
Process warranty claims on frames and parts
Provide training to mechanics as needed
Help maintain a positive work environment
Maintain a high degree of cleanliness and organization of the repair shop
Responsible for ensuring the facilities of the building are working correctly
Ensure mechanics have received base training for their mechanic level
Check work email and respond at the beginning and end of every shift
Responsible for basic facility management and upkeep. (Responsibility assigned by GM)
Ensures that repair work spaces are as conducive to personell’ success as possible
Manage the parts department

Ensure necessary parts are in stock
Parts Dept is organized, clean & labeled correctly
Parts have accurate price tags
Inventory is accurate
Unnecessary parts are returned or put on clearance
Perform cycle counts as needed or directed

Reports Management

Work Orders
Unresolved warranties
Bikes built by mechanics
Labor completed by mechanics
Labor sales (check-in) by mechanics
ALL work order reports
Analytics Reports
Overall sales
Individual sales

Education/Experience: Minimum of 3 years bicycle repair experience. Must be comfortable repairing and servicing electronic shifting systems, ebikes, and hydro brake systems.

Skills and Traits:

Mathematical skills, calculate profit margin and markup.
Mechanical skills
Strong verbal communication skills
Team working skills
Organisational skills
High energy level
Strong leadership and team working skills
Strong record keeping skills
Ability to calculate figures and amounts
Ability to read, analyze and interpret P&L reports, productivity reports, labor and sales reports, actuals, etc.
Ability to solve problems in various situations
Ability to effectively present information and respond to questions from employee
Ability to work in a dynamic, multi-functional, multi-cultural environment
Physical Demands:

Able to sit or stand and walk throughout the scheduled work shift
Must be able to perform the essential functions of this job, reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions
Able to lift and move 75lbs.

How to Apply *
Please send resume, cover letter and salary history to:

Jonathan Maus (Publisher/Editor)

Jonathan Maus (Publisher/Editor)

Founder of BikePortland (in 2005). Father of three. North Portlander. Basketball lover. Car owner and driver. If you have questions or feedback about this site or my work, feel free to contact me at @jonathan_maus on Twitter, via email at, or phone/text at 503-706-8804. Also, if you read and appreciate this site, please become a supporter.