Job: Bike Mechanic – Bike Gallery Lake Oswego/Woodstock

Job Title
Mechanic

Company/Organization
Bike Gallery – Lake Oswego/Woodstock

Job Description
The Bike Gallery is looking for a full time mechanic at both our Lake Oswego & Woodstock stores.

Responsibilities:

* Be able to diagnose and service a wide range of performance complaints for a wide range of equipment types
* Be able to diagnose and service a wide range of noise complaints for a wide range of equipment types
* Be able to complete a bicycle assembly for any product carried, to the established quality standard, and within the established time parameters for the product in question
* Be able to identify and perform all aspects of replacement part installation to the established time and quality standards
* Be able to deliver established service packages (tune-ups, overhauls, etc.) to the established time and quality standards
* Be able to recognize and respond to changes in the work priorities of the service department as indicated by volume or other circumstances
* Test ride all completed service work to verify performance
* Be able to recognize and respond to opportunities to build customer loyalty through the delivery of prompt, accurate service
* Be prepared to demonstrate the value of the service menu pricing and as well as all work performed
* Stay current with equipment manufacturer specifications and product developments that affect service procedures or compatibility issues
* Greeting customers who are picking up or dropping off bikes for service
* Provide estimates for service and repairs based upon customer interaction and an evaluation of the bike in question
* Write service tickets that are clear and legible
* Provide customers with an estimated time for completion of the work; remind customers of our service hours and that they will be called when the work is done
* Investigate and capitalize on opportunities to sell customers upgrades in repair or replacement parts
* Investigate and capitalize on opportunities to sell customers replacement rubber
* Be able to answer customer questions about accessory compatibility and installation with confidence
* Initiate contact with customers when service work is completed