Job: Customer Service Representative – Castelli USA – FILLED

Company/Organization
Castelli USA

Job Description
Castelli USA is seeking a Customer Service Representative. The position performs various customer service and sales functions, supporting our US retailers and consumers. If you’re highly motivated, have excellent attention to detail, and are a flexible team player, we encourage you to apply.

RESPONSIBILITIES
• Communicate with retailers, sales reps, and consumers via phone and email
• Process returns from customers
• Complete tasks and projects within scope of responsibility to support sales and customer service manager
• Data entry and administrative duties supporting US accounts

QUALIFICATIONS
• Excellent communication skills and ability to build professional business relationships
• Must be detail oriented, organized and able to appropriately manage time in order to meet business needs
• Positive attitude and highly motivated
• Interest in bicycling required
• Experience in the bicycle industry not required

EXPERIENCE REQUIREMENTS
High School Diploma
1-2 years customer service experience
Basic PC skills, Word, Excel, Outlook