Job: Customer Service / Volunteer Coordinator – Cycle Oregon – FILLED

Company/Organization
Cycle Oregon

Job Description
Come be a part of the Best Bike Ride in America!

Cycle Oregon is looking for someone to join their event team. Cycle Oregon delivers the best combination of scenery, challenge, amenities, camaraderie and philanthropy of any ride out there. A fun-loving mix of back-road riding and two-wheeled tent revival, our events moves from town to town with 2,000 or more riders enjoying generous hospitality and providing direct financial benefits to our host towns as well as cycling-related causes throughout Oregon. We offer a great work atmosphere and culture and are located close to downtown Portland.

This is a full time position and is the primary contact and event representative to Cycle Oregon participants and volunteers. This position coordinates and oversees all communication to and from participants and volunteers. Communication efforts take place year round using various forums and mediums. The ideal candidate has experience with customer service, volunteer management and event logistics. They must be a self-starter that takes initiative, can problem solve and works well with a team.

Responsibilities include, but are not limited to:

Customer Service
• Respond to all incoming information inquires, both by phone and email.
• Coordinate preparation and distribution of information packets and electronic communications
• Manage participant database
• Oversee participant-specific services (passes, tickets, packets, special meal requests)
• Oversee check-in process on Cycle Oregon events
• Lead team of volunteers staffing Rider Services (customer service) trailer on Cycle Oregon events
Volunteer Management
• Assess event needs and develop team for meeting those needs using veteran and new volunteers
• Organize and oversee volunteer recruitment efforts.
• Process volunteer applications, screen for compatibility and select volunteers to fill open positions
• Manage volunteer database
• Develop and organize all volunteer materials, meetings, trainings, lodging, transportation and recognition activities

Administrative Support
• Administrative support for Director
• Assist staff with special events, tasks and projects associated with Cycle Oregon business.
• Manage registration system

Requirements:
• Experience with customer service
• Experience with volunteer management
• Experience with logistics and project management
• Excellent people skills
• Experience with Microsoft Office applications and database programs
• Experience with website platforms like WordPress and Contribute.

Compensation:
• Salary: $36,000-$42,000 DOE
• Benefit package including bonus structure, health insurance, retirement, vacation and sick time