Job Title
Seasonal Consumer Service Rep
Company/Organization
Yakima Products, Inc.
Job Description
General Description:
This position runs February through August and is responsible to respond to, and follow through on consumers’ requests for service and product information. In addition this position supports Yakima Products end users by providing technical product information, product / vehicle fit information, and warranty support and evaluation. Responsibilities include processing a high number of phone calls, emails and sales orders. Further, this position will execute and support projects with teammates to deliver against initiatives in Yakima’s strategic and annual plans.
Scope and Responsibilities:
•Troubleshoot, analyze, and resolve consumer problems in a timely, efficient, and professional manner, and within established guidelines
•Process sales orders, including follow-up and documentation
•Provide technical product support to consumers by phone and email
•Increase sales through suggestive selling to consumers
Specific Duties:
•Promptly and professionally answer a high volume of incoming calls
•Knowledge of company procedures, products and services
•Accurately and timely process sales orders
•Answer consumer emails in a timely, accurate, and professional manner
•Conduct records search, problem/complaint investigation, policy interpretation, and adjustment or correction
•Recommend products and services appropriate to consumer needs
•Provide technical product information to consumers
•Refer non-routine or major problems to other departments or higher authorities
•Complete all assigned tasks in a timely manner
•Complete general office work and consumer account administration in an accurate and timely manner
•Provide timely and accurate consumer feedback to appropriate sales and customer service staff
•Complete other duties as assigned
Qualifications:
•AA degree from an accredited college, or equivalent experience preferred
•One year customer service experience in outdoor retail sales, and experience selling Yakima racks preferred
•Intermediate level with Pac’s: Microsoft Office Suite; Outlook
•Ability to effectively develop work systems to manage workload, work independently and efficiently, have a keen ability to prioritize, and ability to identify and address needs in advance
•Ability to establish and maintain effective working relationships with internal/external customers and consumers
•Professional level communicator ~ both oral and written correspondence
•Data base experience preferred
•Mechanical aptitude
•Able to visualize and understand geometric and spatial relationships
Physical Requirements:
•Able to sit and work at a computer keyboard for extended periods of time
•Able to perform activities such as stooping, kneeling, bending at the waist and reaching on a daily basis
•Able to perform general office administrative duties: copying, filing, and using a telephone
•Able to lift objects up to 75 pounds occasionally
•Corrected 20/30 vision
•Overtime as required
Compensation:
DOE
Comprehensive benefit package provided
How to Apply
To apply for this position please submit your resume and salary requirements to: cstemp@Yakima.com
