Job: Customer Service – Showers Pass

Job Title

Customer Service

Company / Organization

Showers Pass

Job Description

CUSTOMER SERVICE JOB DESCRIPTION:
• Be the enthusiastic, knowledgeable, professional face of Showers Pass — as the first point of contact for everyone coming to us by phone, email, and in person
• Assist and communicate with consumers and wholesale accounts throughout the shopping, ordering, and return/exchange process
• Handle warranty claims and returns processing
• Support & Staffing for various Outdoor Industry events (travel may be required)
• Other general, warehouse and administrative tasks as necessary

REQUIRED SKILLS:
• High School diploma required, college degree preferred
• Excellent communication skills; via phone, e-mail, and in person
• Ability to deal with customers with professionalism and grace
• Attention to detail and affinity for record-keeping
• Highly organized and team oriented
• Ability to work independently, and prioritize amid interruptions
• Basic PC skills including Word, Excel, and Outlook
• Valid Drivers License with an impeccable driving record

DESIRED SKILLS:
• Bachelor’s Degree
• 1-2 years’ experience in Customer Service or Retail
• Familiarity with CRM tools, ideally Shopify and Advance Pro
• Demonstrated problem-solving ability
• Interest in garment construction, technical specs and terminology specific to outdoor/athletic apparel and gear
• Knowledge of local, national and international bike culture — and a passion for outdoor recreation, all types

This is an entry level salaried position with full benefits after probationary period. Benefits include but not limited to: medical, vision and dental insurance, 401K and profit sharing.

How to Apply

Email cover letter & resume to Careers@ShowersPass.com – by March 1st.

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