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Job: Customer Service – Showers Pass

Posted by on February 13th, 2020 at 9:25 am

Job Title

Customer Service

Company / Organization

Showers Pass

Job Description

• Be the enthusiastic, knowledgeable, professional face of Showers Pass — as the first point of contact for everyone coming to us by phone, email, and in person
• Assist and communicate with consumers and wholesale accounts throughout the shopping, ordering, and return/exchange process
• Handle warranty claims and returns processing
• Support & Staffing for various Outdoor Industry events (travel may be required)
• Other general, warehouse and administrative tasks as necessary

• High School diploma required, college degree preferred
• Excellent communication skills; via phone, e-mail, and in person
• Ability to deal with customers with professionalism and grace
• Attention to detail and affinity for record-keeping
• Highly organized and team oriented
• Ability to work independently, and prioritize amid interruptions
• Basic PC skills including Word, Excel, and Outlook
• Valid Drivers License with an impeccable driving record

• Bachelor’s Degree
• 1-2 years’ experience in Customer Service or Retail
• Familiarity with CRM tools, ideally Shopify and Advance Pro
• Demonstrated problem-solving ability
• Interest in garment construction, technical specs and terminology specific to outdoor/athletic apparel and gear
• Knowledge of local, national and international bike culture — and a passion for outdoor recreation, all types

This is an entry level salaried position with full benefits after probationary period. Benefits include but not limited to: medical, vision and dental insurance, 401K and profit sharing.

How to Apply

Email cover letter & resume to Careers@ShowersPass.com – by March 1st.

NOTE: We love your comments and work hard to ensure they are productive, considerate, and welcoming of all perspectives. Disagreements are encouraged, but only if done with tact and respect. If you see a mean or inappropriate comment, please contact us and we'll take a look at it right away. Also, if you comment frequently, please consider holding your thoughts so that others can step forward. Thank you — Jonathan