Job: Customer Experience Specialist – Velotech, Inc.

Job Title

Customer Experience Specialist

Company / Organization

Velotech, Inc.

Job Description

This position is responsible for responding to customer phone calls, emails, and for working directly with customers in our store. Customer Experience Specialists provide product information, advice and order assistance. Qualified Customer Experience Specialists also review orders and price match requests and assist with site content, including product reviews, photos and descriptions.

• Answer product questions & assist with the order process
• Analyze customer questions, troubleshoot, and provide clear answers in an efficient and professional manner
• Develop trust and loyalty with consumers and build value in our brands
• Navigate a sophisticated order processing system
• Generate performance reports and recommend improvements
• Coordinate with Returns to assist customers with returns and exchanges
• Assist walk-in customers with product questions and purchases
• Retrieve products from the warehouse to assist walk-in customers

• Navigate a sophisticated order processing system
• Work with Marketing to assist with customer-facing content, including site maintenance, product images and descriptions
• Increase sales by genuinely helping customers learn about additional/alternative product options

• Basic computer skills
• Strong knowledge of cycling
• Previous customer service experience is a plus, as is sales, service and mechanical experience in the cycling industry

• Excellent communication and organizational skills
• Solid knowledge of cycling products
• Ability to work in a high volume, fast-paced environment
• Ability to work independently or with others to manage multiple task with minimal supervision.

How to Apply

To apply, please click on the link and fill out an application:

Jonathan Maus (Publisher/Editor)

Jonathan Maus (Publisher/Editor)

Founder of BikePortland (in 2005). Father of three. North Portlander. Basketball lover. Car owner and driver. If you have questions or feedback about this site or my work, feel free to contact me at @jonathan_maus on Twitter, via email at, or phone/text at 503-706-8804. Also, if you read and appreciate this site, please become a supporter.