Job Title *
Customer Experience Specialist
Company/Organization *
Velotech
Job Description *
This position is responsible for responding to customer phone calls, emails, and for working directly with customers in our store. Customer Experience Specialists provide product information, advice and order assistance. Qualified Customer Experience Specialists also review orders and price match requests and assist with site content, including product reviews, photos and descriptions.
ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
Answer product questions & assist with the order process
Analyze customer questions, troubleshoot, and provide clear answers in an efficient and professional manner
Develop trust and loyalty with consumers and build value in our brands
Navigate a sophisticated order processing system
Generate performance reports and recommend improvements
Coordinate with Returns to assist customers with returns and exchanges
Assist walk-in customers with product questions and purchases
Retrieve products from the warehouse to assist walk-in customers
ADDITIONAL RESPONSIBILITIES/DUTIES:
Navigate a sophisticated order processing system
Work with Marketing to assist with customer-facing content, including site maintenance, product images and descriptions
Increase sales by genuinely helping customers learn about additional/alternative product options
MINIMUM JOB REQUIREMENTS:
Basic computer skills
Strong knowledge of cycling
Previous customer service experience is a plus, as is sales, service and mechanical experience in the cycling industry
KNOWLEDGE, SKILLS, & ABILITIES:
Excellent communication and organizational skills
Solid knowledge of cycling products
Ability to work in a high volume, fast-paced environment
Ability to work independently or with others to manage multiple task with minimal supervision.
How to Apply *
Please apply by clicking on the link below:
