Job: Service Department Manager – Bike Gallery (Downtown)

Job Title *
Service Department Manager

Company/Organization *
Bike Gallery – DOWNTOWN

Job Description *
The Service Manager is responsible for supporting and enforcing the service department policies and procedures for the individual retail location. This includes time and quality standards for service repairs, evaluation, support and supervision of service staff, and the measurement of service department sales and production performance. The Service Manager is also expected to monitor and adjust to service department sales goals, manage the parts inventory for the store, and process warranty claims. In order to manage these resources, the Service Manager will work closely with the Store Manager, and Assistant Store Manager.

This Service Manager position is a permanent, full time position. Additional requirements are participation in our annual Warehouse Sale, Cycle Oregon, the Summer Sale, and any additional events as they are added.

A Bike Gallery Service Manager is expected to attend and participate in technical trainings, clinics, and service summits in order to be informed of all developments pertaining to service procedures, techniques, and salient features. Bike Gallery has certain behavioral expectations of all managers, these include; returning all phone and e-mail messages within 24 hours, conducting all inter-company communications in a professional and results oriented manner, conducting all business dealings with integrity and communicating variations in scheduling to all parties affected.

Bike Gallery Service Manager’s provide consistency, leadership, and vision for what the store service department is, as well as what it will become. The management of service inventory and procedures will have a direct bearing on the experiences of Bike Gallery customers, and therefore on our potential to further develop customer loyalty and market share.

The Downtown Bike Gallery service department is exceptionally busy. It will challenge you daily. Please keep that in mind before you apply.

The Bike Gallery offers a full range of benefits: Medical/Dental/Vision/401k (w/match)/Aflac/Medical Flex Spending

Pay will depend upon experience

How to Apply *
If you are interested please submit resume and a letter to telling us a little about yourself, why you are interested in the role, and what you see as keys to this service department’s success.

Jonathan Maus (Publisher/Editor)

Jonathan Maus (Publisher/Editor)

Founder of BikePortland (in 2005). Father of three. North Portlander. Basketball lover. Car owner and driver. If you have questions or feedback about this site or my work, feel free to contact me at @jonathan_maus on Twitter, via email at, or phone/text at 503-706-8804. Also, if you read and appreciate this site, please become a supporter.