Job Title *
Operations Lead-Sales Associate
Company/Organization *
Western Bikeworks
Job Description *
This position will also act as the primary staff member responsible for maintaining an accurate
inventory database and linking their store to the company’s product supply chain by processing
and verifying all incoming and outgoing parts, accessories, and bicycles. The time split in this position will be 80% operations and 20% retail sales.
ESSENTIAL OPERATIONS FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
• Process outbound Inter-store and store to warehouse transfers
• Fulfil telephone and online requests for product
• Verify inbound transfers, confirm that customers are contacted and store personnel is notified of product arrival
• Direct mechanics to check-in bikes in order of urgency (Paid, Customer request, etc)
• Verify that directly shipped product is received following proper procedure
o Purchase orders are entered
o Match product to vendor pack-slip
o Report discrepancies to purchasing
o Submit paperwork to accounting
• Conduct regular physical inventory counts, and train and supervise sales staff while they do the same
• Research inventory discrepancies and report final inventory discrepancies to supervising manager
• Assist store manager in keeping store stocked with supplies, forms, and office supplies
ESSENTIAL RETAIL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
• Operate store Point of Sale equipment
• Assist customers with product selection by spending the time to learn about the customer’s needs and then suggesting appropriate product to satisfy those requirements. This will extend (but not be limited) to bicycle selection and sizing, nutrition selection, and accessory selection
• Provide higher than expected (by the customer) customer service including but not limited to assisting with removal of bicycles from their vehicle, searching all possible avenues for special order or out of stock product, expediting all service and transactions as much as possible, and hand writing thank you cards
• Prepare the retail store for normal operations at opening time (lights, signage, setup PCs, etc) and handle End of Day procedures
• Assist with the setup and teardown of marketing events at the store (movie premieres, vendor presentations, etc)
• Work on receiving, placing product on the floor, store cleanliness, etc. at the discretion of the store manager
• Answer incoming phone calls and respond to incoming customer email
• Has basic level mechanic capabilities (change a flat tire, operate quick release)
MINIMUM JOB REQUIREMENTS:
• No specific formal education is required
• A bicycle background is a must
• Must be computer literate
• Able to effectively manage time and meet deadlines
KNOWLEDGE, SKILLS, & ABILITIES
• Excellent communication and organizational skills
• Solid knowledge of cycling products
• Strong interpersonal, written, and oral communication
• Ability to be an advocate for cycling in the local community
• Ability to work independently or with others to manage multiple task with minimal supervision.
• Ability to spend time talking to people about bicycles.
• Regular weekend work required
• Available to provide coverage at other locations when needed
BENEFITS
• Competitive Pay
• Generous Employee Discounts
• Health Insurance
• Paid Time Off
How to Apply *
Please apply through our company link below:
