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Job: Bike Shop Mechanic & Customer Service Rep – Bike Works Seattle

Posted by on March 23rd, 2015 at 1:45 pm

Job Title
Bike Shop Mechanic & Customer Service Representative

Company/Organization
Bike Works Seattle

Job Description
Bike Shop Mechanic & Customer Service Representative

Bike Works, the Seattle bike education and community-focused non-profit, is hiring a Mechanic & Customer Service Representative in our community bike shop. This is a part-time, year-round position (24-30 hours / week, depending on season), paid hourly. The position starts May 18, 2015.

Position Summary: The Shop Mechanic & Customer Service Representative is responsible for performing professional-level bike repair, customer service, and general shop operational support within our earned-income bike shop. Duties include mechanical repairs, sales, and opening and closing the bike shop.

Start Date: May 18, 2015

Classification: Part-time, non-exempt, 24-30 hours / week, depending on season

Reports to: Shop & Operations Director

Primary Responsibilities:

Perform professional-level bike repair services (50%)
• Diagnose and process bikes dropped off for service at shop
• Adhere to service writing process, seeking to provide value to customer through repair instructions written for other mechanics
• Work with service manager and other mechanics to maintain and improve service scheduling
• Perform bike repairs with close attention to efficiency, detail, safety, and performance
• Maintain organized work benches, tool areas, and work spcaces

Deliver professional, accessible, and helpful customer service to a diverse customer base (20%)
• Assist customers in purchasing a bike, helping them find the size and style they need, within their price range
• Help customers choose bike parts and accessories to purchase
• Operate point of sale software and cash register to cash out customers
• Act as public face of Bike Works, providing general information about our organization and program offerings
• Diagnose repair and maintenance work needed on customer bikes

Support daily bike shop operations (20%)
• Open and close bike shop
• Answer phone calls and respond to voice messages
• Maintain a clean and organized work environment
• Assist with processing donated bikes, parts, and accessories as needed
• Assist with the recycling of bicycle parts and shop materials as needed
• Assist with inventory upkeep and yearly inventory reporting
• Work to create and maintain an environment in our bike shop where youth and adults feel safe, supported, and respected

Participate in organization-wide events, meetings, and staff development processes. (10%)
• Attend staff-wide and departmental meetings and trainings as scheduled
• Attend our Annual Fundraising Auction and participate in other fundraising initiatives

Required Qualifications and Desired Skills

• Minimum one year experience as mechanic in bike shop or related setting
• Retail experience with strong customer service and communication skills
• Strong foundational knowledge of bicycles, bike parts, accessories, and apparel
• Ability to work professionally and efficiently in a fast-paced environment
• Ability to lift up to 50 pounds
• Proficiency with technology including point of sale software
• Hard-working, optimistic and enthusiastic demeanor that takes initiative and possesses a high tolerance for ambiguity.
• Ability to work well independently and execute projects with minimal supervision, as well as a collaboratively.
• Experience with, and understanding of, diverse South Seattle communities
• Commitment to environmental stewardship, social justice, and youth development.
• Passion for the mission, vision, and values of Bike Works

Job Location & Schedule

Typical hours for this part-time position are between 10am and 6:30pm, or 10:30am and 7pm, and will include weekends. This job is primarily based in our earned-income bike shop, at 3709 S Ferdinand St., Seattle, WA 98118. Occasional evening events will be required.

Compensation

$14-15 per hour, depending on experience and qualifications, paid hourly

Conditions of Employment

Bike Works is an equal opportunity employer committed to assembling a diverse and talented staff. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, Bike Works does not discriminate on the basis of race, color, creed, religion, national origin, sex, disability, age, veteran status, sexual orientation, gender identity or expression, or marital status. Candidates of color are strongly encouraged to apply.

How to Apply
To Apply

Please submit a resume and cover letter, including names, email addresses and phone numbers of three professional references to steve@bikeworks.org. Position is open until filled. Applications received by April 10, 2015 will receive priority consideration.

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