Job: Lead Mechanic (Bike Works – Seattle)

Job Title
Lead Mechanic

Organization
Bike Works – Seattle (web site)

Description
Bike Works, the Seattle bike education and community-focused non-profit, is hiring a Lead Bike Shop Mechanic to start work in our community bike shop on September 1, 2011.

Job Overview
The Lead Mechanic will report to the Shop Manager and be responsible for scheduling and performing bicycle repairs in a busy full-service shop. The Lead Mechanic guides the process by which we take in repairs, write up repair tickets, schedule the work, and assign each repair to various mechanics within the shop. Aside from the ability to perform repairs skillfully and efficiently, the lead mechanic will assist in both refurbishing used bikes for sale in the shop and helping customers in a professional, respectful manner. The Bike Works community bike shop is a safe space for everyone, and aims to break down barriers so that anyone will feel comfortable and welcome in the bike shop, regardless of riding skill, mechanical knowledge, gender, race, sexuality, class, etc.

Primary Duties
• Oversee mechanic services in the shop
• Institute and maintain a system for scheduling repairs and assigning repair duties
• Perform bicycle repair, maintenance, and walk-in services on customers’ bicycles as needed
• Deliver professional, accessible, and helpful customer service to a diverse customer base
• Support daily bike shop operations
• Collaborate with Program Staff to support Youth Programs and Adult Volunteers
• Ability to mentor youth ages 9-17 in engaging and empowering apprenticeship relationship
• Represent Bike Works in the neighborhood and act as a resource for the community
• Work in partnership with all Bike Works staff and community stakeholders to contribute to the organization’s vision, participate in organization-wide programs, and help create a sustainable organizational culture

Desired Qualifications
• Excellent mechanical skills required (minimum three years hands-on, professional shop experience working on a wide variety of bicycles)
• Strong commitment to youth leadership, sustainable communities and bicycle transportation
• Strong customer service skills
• Ability to work with youth and adults of diverse backgrounds
• Self-directed, energetic, flexible and personable
• Excellent organizational skills — systems oriented with high attention to detail
• Must be able to work independently and as part of a team
• Experience working with youth in a mentoring role
• Ability to work competently with computers, including Point of Sale software, word processor and spreadsheet applications.
• Strong interpersonal skills and a friendly outgoing attitude with a desire to work with the public
• Ability to multi-task in a fast paced environment

Organizational Overview
Bike Works, based in Seattle, builds sustainable communities by educating youth and promoting bicycling. Bike Works has been working for youth, bikes, and community in Seattle since 1996. Our programs and services invest in young people and encourage bicycling through a community of adult volunteers. Our programs include Earn-a-Bike and other bicycling programs for youth, a community bike shop, an annual Kids Bike Swap, adult classes and numerous volunteer opportunities. Our Bike Shop serves a large customer base with used bike sales, affordable repairs, and new and used parts and accessories. Each year approximately 400 youth, ages 9 to 17, participate in our programs and gain the skills and resources they need to translate lessons about confidence and leadership into their own lives. We also redistribute over 2,000 used bicycles annually to families in Seattle and internationally. We value and seek diverse team members who are passionate, innovative, collaborative, profess i onal, fun, responsible and solution-oriented.

Compensation
$27,000-30,000 (starting salary commensurate on experience), plus benefits, including medical, vacation, sick leave, and flexible work schedule/environment.

Bike Works is an equal opportunity employer and encourages diversity of race, color, national origin, gender, and sexual orientation.

How to Apply
Please visit our website at www.bikeworks.org for more information about Bike Works. Email your resume, cover letter, and contact information for three references to steve@bikeworks.org. Position open until filled; applications received by July 20 will receive priority consideration.