IT Support Specialist (Alta Planning + Design) — FILLED

Company/Organization
Alta Planning + Design

Job Description
Alta Planning and Design is a 50-person consulting firm with a mission to provide green infrastructure and program solutions that help people live active daily lives. We specialize in bicycle, pedestrian, trail, park, and greenway planning, design, and implementation, in addition to outreach and education programs. For more information, see our website www.altaplanning.com.

SUMMARY
The IT Support Specialist will be based out of our Portland office and provide desktop and network support for the entire company, including 3 remote offices and multiple satellite offices throughout the country.

GENERAL RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
• HelpDesk style support (both local and remote).
• Hardware and software purchase and installation.
• Network/shared storage maintenance.
• Computer and network upgrades.
• Phone system operation and maintenance.
• Troubleshooting and problem solving.
• Serving as a member of the Alta team, providing assistance with miscellaneous projects, creative brainstorming, internal projects and other duties necessary for the success of the organization.

NECESSARY SKILLS:
• Microsoft Windows and Office support
• Adobe Suite, GIS, and AutoCAD support
• Remote desktop support
• PC installation/configuration (single & network)
• Email (Google Apps)/business communication support
• Windows Server configuration (medium level)
• Office networking (computers, servers, peripherals)
• VPN & remote access configuration
• Network/shared storage configuration
• Basic FTP server configuration/maintenance
• Familiarity with Adobe Suite, GIS, CAD licensing & network installation
• File backup & archiving on and off site
• Ability to lift up to fifty pounds

EXPECTATIONS
• Have an upbeat, he lpful, and professional demeanor.
• Demonstrate an excellent work ethic.
• Provide prompt, friendly, and respectful service to clients and co-workers.
• Forward thinking with vision for future.

HOURS and WORKSPACE
• Full time
• Professional workload of 40 hours per week, as well as any additional time necessary to complete your duties.
• 8:00 a.m. to 5:00 pm.
• Flexible hours when necessary (available to work “off” hours and on-call when necessary, nights, weekends)
• Some travel will be required

COMPENSATION and BENEFITS
• $40,000- $50,000 DOE plus excellent benefits, flexible work schedules, and a fun, collaborative work environment with an extremely dedicated and skilled group of planners and designers.

QUALIFICATIONS
• Education or certification in Information Technology or related field.
• Minimum of two years professional experience in IT leadership or supp ort role.
• Working knowledge of all relevant systems, preferably in a professional services company environment.
• Well developed participatory management and administrative skills.
• Well organized with strong analytical and reasoning abilities.

Please send Brie Becker by e-mail or snail mail: resume and 3 references.

This position is open until August 1st. No calls please.

Brie Becker
Alta Planning+Design
1638 NE Davis
Portland, OR 97232
www.altaplanning.com

How to Apply *
Please send Brie Becker by e-mail or snail mail: resume and 3 references.