Job Title
Senior Bike Mechanic (Rider Support Technician)
Company / Organization
Velofix
Job Description
Are you a passionate cyclist with strong mechanical skills and a friendly, customer-focused mindset? Do you prefer tools over a desk, and enjoy being out in the community rather than stuck inside?
Velofix is seeking a Rider Support Technician to join our team. This role is much more than a traditional bike mechanic—it’s about representing our brand, providing exceptional service to the customer’s door, and operating an efficient and effective mobile shop!
As a mobile technician, you’ll be on the road with our state-of-the-art Mobile Bike Shop, visiting customers at their homes and workplaces. You’ll perform bike servicing and repairs, fittings, deliveries, and promote Velofix at local events—all while ensuring a premium customer experience.
Key Responsibilities:
Operate and maintain your Mobile Bike Shop van
Perform bike repairs, tune-ups, and fittings
Engage directly with customers in the field, delivering outstanding service
Make equipment or part deliveries as needed
Support and represent Velofix at local events
Communicate clearly and professionally with customers and internal teams
Manage daily schedules and service logs
What We Offer:
Top 10% Industry Pay: We benchmark compensation to ensure you’re among the best-paid in the market
100% of Gratuities: Any customer tips are yours to keep
Employee Discounts: Enjoy wholesale pricing on top brands and products
Tools & Uniforms Provided: We set you up with everything you need to succeed
Flexible Scheduling: Part-time and full-time shifts with weekend availability
[Portland listing is currently for Friday-Sunday, 30hrs available (3×10). 3x8hrs also ok if preferred].
Supportive Team Environment: Our internal support team is always ready to help you troubleshoot or handle logistics
What You Bring:
Strong mechanical knowledge.
A passion for cycling and a genuine desire to talk with people about it.
Self-motivated and dependable, with a strong sense of ownership and accountability.
A positive, professional, and team-first attitude.
Excellent communication and problem-solving skills.
Willingness to work occasional evenings or weekends (with advance notice).
Prior experience as a bicycle mechanic or technician is a must.
Ready to roll with us?
If you’re looking for a role where you can make an impact, work independently, and grow within a purpose-driven brand—Velofix might be the perfect fit.
Benefits:
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Experience:
Bike Mechanic: 3 years (Required)
License/Certification:
Driver’s License (Required)
How to Apply
Email resume to Will Bartlett (Western/Central Regional Manager)
william.bartlett@velofix.com
Or call 650-246-9540
