Job: Customer Experience Specialist – Velotech, Inc.

Job Title

Customer Experience Specialist

Company / Organization

Velotech, Inc.

Job Description

Velotech, Inc. is a locally owned business that has operated in Portland since 2002. Velotech is the parent company of BikeTiresDirect, Western Bikeworks, and Trisports. 

This position is responsible for responding to customer phone calls, emails, and for working directly with customers in our store. Customer Experience Specialists provide product information, advice and order assistance. Qualified Customer Experience Specialists also review orders and price match requests and assist with site content, including product reviews, photos and descriptions.


Answer product questions & assist with the order process
Analyze customer questions, troubleshoot, and provide clear answers in an efficient and professional manner
Develop trust and loyalty with consumers and build value in our brands
Navigate a sophisticated order processing system
Generate performance reports and recommend improvements
Coordinate with Returns to assist customers with returns and exchanges
Assist walk-in customers with product questions and purchases
Retrieve products from the warehouse to assist walk-in customers


Navigate a sophisticated order processing system
Work with Marketing to assist with customer-facing content, including site maintenance, product images and descriptions
Increase sales by genuinely helping customers learn about additional/alternative product options


Basic computer skills
Strong knowledge of cycling
Previous customer service experience is a plus, as is sales, service and mechanical experience in the cycling industry


Excellent communication and organizational skills
Solid knowledge of cycling products
Ability to work in a high volume, fast-paced environment
Ability to work independently or with others to manage multiple task with minimal supervision.

How to Apply

If interested, please click on the link to apply:

Jonathan Maus (Publisher/Editor)

Jonathan Maus (Publisher/Editor)

Founder of BikePortland (in 2005). Father of three. North Portlander. Basketball lover. Car owner and driver. If you have questions or feedback about this site or my work, feel free to contact me at @jonathan_maus on Twitter, via email at, or phone/text at 503-706-8804. Also, if you read and appreciate this site, please become a supporter.