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Job: Customer Service Rep – Showers Pass

Posted by on August 2nd, 2017 at 10:41 am

Job Title *
Customer Service Rep

Company/Organization *
Showers Pass

Job Description *
Showers Pass, Portland based apparel brand is growing. The right candidate for this position will have a passion for cycling and the outdoors, great attitude on the phone and in person; and high attention to detail and follow through. We are looking for a self starter that can work as part of the team and manage projects independently – with critical thinking abilities and motivation to take initiative. This person will be the first point of contact for incoming calls, emails and walk-ins, so an enthusiastic demeanor and excellent communication skills are a must!

CUSTOMER SERVICE JOB DESCRIPTION:

Be the enthusiastic, knowledgeable, professional face of Showers Pass — as the first point of contact for everyone coming to us by phone, email, and in person
Assist and communicate with customers throughout the shopping, ordering, and return/exchange processes
Handle warranty claims
Assist customers with billing issues
Other general and administrative tasks as necessary

REQUIRED SKILLS:

High School diploma required, college degree preferred
Excellent communication skills; via phone, e-mail, and in person
Ability to deal with customers with professionalism and grace
Attention to detail and affinity for record-keeping
Highly organized and team oriented
Ability to work independently, and prioritize amid interruptions
Basic PC skills including Word, Excel, and Outlook

DESIRED SKILLS:

Bachelor’s Degree
1-2 years’ experience in Customer Service or Retail
Familiarity with CRM tools and Quickbooks
Demonstrated problem-solving ability
Interest in garment construction, technical specs and terminology specific to outdoor/athletic apparel and gear
Knowledge of local, national, and international bike culture — and a passion for cycling and the Outdoors

This is an entry level salaried position with full benefits after probationary period. Benefits include medical, vision and dental insurance, 401K and paid maternity/paternity leave.

How to Apply *
Please send a brief cover letter and resume to: careers@showerspass.com

No phone calls please.

NOTE: We love your comments and work hard to ensure they are productive, considerate, and welcoming of all perspectives. Disagreements are encouraged, but only if done with tact and respect. If you see a mean or inappropriate comment, please contact us and we'll take a look at it right away. Thank you — Jonathan