Job: Customer Experience Specialist – Velotech

Posted by on November 30th, 2016 at 9:16 am

Job Title *
Customer Experience Specialist

Company/Organization *

Job Description *
This position is responsible for responding to customer phone calls, emails, and for working directly with customers in our store. Customer Experience Specialists provide product information, advice and order assistance. Qualified Customer Experience Specialists also review orders and price match requests and assist with site content, including product reviews, photos and descriptions.

 Answer product questions & assist with the order process
 Analyze customer questions, troubleshoot, and provide clear answers in an efficient and professional manner
 Develop trust and loyalty with consumers and build value in our brands
 Navigate a sophisticated order processing system
 Generate performance reports and recommend improvements
 Coordinate with Returns to assist customers with returns and exchanges
 Assist walk-in customers with product questions and purchases
 Retrieve products from the warehouse to assist walk-in customers

 Navigate a sophisticated order processing system
 Work with Marketing to assist with customer-facing content, including site maintenance, product images and descriptions
 Increase sales by genuinely helping customers learn about additional/alternative product options

 Basic computer skills
 Strong knowledge of cycling
 Previous customer service experience is a plus, as is sales, service and mechanical experience in the cycling industry

 Excellent communication and organizational skills
 Solid knowledge of cycling products
 Ability to work in a high volume, fast-paced environment
 Ability to work independently or with others to manage multiple task with minimal supervision.
We offer excellent medical, dental and vision benefits, generous PTO accrual, and 401k including paid holidays. We offer a multiple company discount program. We provide a positive and supportive approach to development and training daily, and encourage opportunities for both professional and personal growth.

How to Apply *
Please apply by clicking on application link

NOTE: Thanks for sharing and reading our comments. To ensure this is a welcoming and productive space, all comments are manually approved by staff. BikePortland is an inclusive company with no tolerance for meanness, discrimination or harassment. Comments with expressions of racism, sexism, homophobia, or xenophobia will be deleted and authors will be banned.