Job: Business, Finance and Customer Service Manager – SoupCycle

Job Title
Business, Finance and Customer Service Manager

Your Email Address (for listing confirmation) *

Job Description
We’re a small company that makes organic soups using local ingredients and delivers them to our customers exclusively by bicycle. Since launching four years ago, SoupCycle has made over 65,000 bicycle soup deliveries!

We’re looking for a business and customer service manager who is excited to work with a small local business, passionate about sustainability, has strong financial analysis skills and accounting skills and is stellar at interpersonal/communication. This position is solely responsible for managing Quickbooks for the company, responding to customer inquiries and has a strong role in managing SoupCycle’s employees.

Here’s what we’re looking for:
*Strong Quickbooks user
Confidence with GL/AP/AR, Intuit Quickbooks Payroll and payroll-related tax preparation
Responsibly manage customers’ credit card payment processing and company’s cash flows

*Superior skill in Microsoft Excel
Creatively manipulate Excel to organize production/delivery processes and to streamline operations
Confidently utilize complex functions/processes (Nested IF, Statistical, VLOOKUP, Data Consolidation, etc.) and conditional formatting
Exhibit a proactive approach to problem-solving – anticipate obstacles/errors and devise processes to reveal/correct them before they impact customers

*Ability to analyze financial information and create concise financial reports
Understand a small yet growing business’s unique finances.
Devise efficient and elegant ways to extract and interpret meaningful data about processes and customers
Summarize and communicate observations appropriately to various audiences
Receive and interpret feedback from coworkers, owner and customers to create mutually-beneficial process improvements

*Team player and outgoing personality
Communicate clearly and professionally in person and via telephone/email with customers and employees
Enjoy identifying, tackling and solving problems
Passion for local foods, bicycles, and sustainability

*Desire to work in a kitchen with your staff one day/week
Everyone does their part at SoupCycle. You will work alongside your staff chopping veggies and helping with our soup-making process.
Ability to wield a kitchen knife and chop vegetables like it’s nobody’s business (bonus points)

Minimum 1 year management experience
Background in restaurant/food services preferred

Position is approximately 35 hours/week
Monday – Wednesdaay: work from our kitchen office
Thursday – Friday: work from your home office

$27,300 annual salary
Generous soup allowance
Paid vacation starting after six months
Ability to be a part of an incredible and passionate work team
Ability to work from home and create your own schedule a portion of each week

A two year minimum commitment is required for this position. Please do not apply if this is a time commitment you are unable to make.

How to Apply
Come kick ass with SoupCycle! Send an email to explaining why you want to work with SoupCycle and all relevant skills. Include a one-page attached resume.

Best of luck,
The SoupCycle Crew

Jonathan Maus (Publisher/Editor)

Jonathan Maus (Publisher/Editor)

Founder of BikePortland (in 2005). Father of three. North Portlander. Basketball lover. Car owner and driver. If you have questions or feedback about this site or my work, feel free to contact me at @jonathan_maus on Twitter, via email at, or phone/text at 503-706-8804. Also, if you read and appreciate this site, please become a supporter.