Month: May 2012

Company/Organization
Community Cycling Center

Job Description
Available: One entry-level position and one experienced position.

About the Community Cycling Center:
The Community Cycling Center broadens access to bicycling and its benefits. We believe bicycles are a tool for empowerment and a vehicle for change. This position is located at the Community Cycling Center bike shop at 1700 NE Alberta. The Community Cycling Center is an energetic and collaborative workplace. Visit www.CommunityCylingCenter.org for more information about us.

General Position Summary:
The Retail Sales and Specialist is responsible for ensuring the retail area of the Community Cycling Center bike shop is kept organized, clean, welcoming, and professional. Retail and/or bike shop experience is required. This position is best fit for an individual with a genuine interest in working with bicycles, the public, and has skills engaging with a diverse (varied) audience.

Essential Job Functions/Major Responsibilities:
Customer Service (60%)
• Assist customers with inquiries about bikes, programs, and services
• Provide excellent customer service
• Greet incoming customers and organize customer flow
• Field questions related to our services
• Maintain and adjust displays on and layout of the shop floor to ensure a welcoming shopping environment
• Deliver finished service to customers
• Size and sell bicycles
• Answer the Community Cycling Center Shop phone when available

Inventory/Retail (40%)
• Maintain the stock of retail, new parts, and accessories on retail shop floor
• Execute and process product returns and exchanges
• Operate the cash register and perform register closing procedures
• Keep retail areas clean and organized
• Process bike and cash donations that come into the shop

Qualifications:
• Money handling experience
• Strong interpersonal and communication
• Strong organizational and multi-tasking skills
• Enthusiasm for working in a high volume retail work environment
• Available to work on weekends and during peak delivery seasons a must
• Fluency in English and Spanish a plus, ASL fluency a plus (helpful but not required)
• Able to work closely and effectively with people from different cultural and class backgrounds
• Retail and customer service experience
• Experience with bicycles
• Love of bikes!

The Community Cycling Center promotes an inclusive culture and encourages people with diverse backgrounds and abilities to apply. Visit www.CommunityCyclingCenter.org for more information about us.

Company/Organization
Community Cycling Center

Job Description
General Position Summary:
The Seasonal Bicycle Mechanic is responsible for supporting the mission of the Community Cycling Center. This includes repairing bicycles as well as working with our community in our fundraising and education work. Under the supervision of the shop management team, the Seasonal Bicycle Mechanic will work to consistently and efficiently deliver on the demands presented by our customers and programming efforts. This position will require technical proficiency in bicycle repair procedures, attention to detail, the ability to multitask, and to act as an ambassador for the Community Cycling Center.
Essential Job Functions/Major Responsibilities:

• Perform minor repairs and adjustments on bicycles.
• Educate customers about the operation and maintenance of bicycles, including the purchase of bikes, parts and accessories.
• Answer shop phone, write service tickets, maintain stock, and assist customers in a retail setting.
• Cooperatively maintain a safe, clean, and organized work space to meet the goals set forth by the shop management team.
• It is a part of every employee’s job to support fundraising activities.
• Be a public representative of the Community Cycling Center and all it represents.

General Qualifications:
• Experience fixing bicycles; retail shop experience a plus.
• Consistent attention to detail and a methodical approach to deliverables – including customer service, understanding customer needs/wants, and contributing to a welcoming environment.
• Ability to meet production and service goals for time, service, and quality as outlined by shop management
• Willingness to accept guidance and feedback related to job duties.
• Ability to physically complete job duties including lifting up to 50lbs and standing 8 hours.
• Effective communication both written and verbal.
• Ability to work in a collaborative environment.
• Commitment to and respect for equity, sustainability, and diversity.
• Belief in our non-profit business model.

PAY RATE & BENEFITS:
Hours: Full Time (32-40 hrs/wk) seasonal (June – October 31st)
Pay: $10.50-11.50/hour
Schedule: Flexible – Monday through Sunday. Must be available to work weekends.
Benefits: All appointments will be given the opportunity to work independently, have flexible scheduling, and work for a dynamic nonprofit in an exciting time in its organizational history. Cost plus 10% on new parts and accessories.