Job Title
Speedvagen Customer Service
Company / Organization
Speedvagen / The Vanilla Workshop
Job Description
Primary Duties
Communicate with Speedvagen customers professionally over the phone and via email
Manage general inquiries by phone and email, forward relevant communications to appropriate team members
Schedule customer visits and custom bicycle fits
Coordinate Speedvagen deposits and orders
Create estimates and invoice customers
Other Duties
Parts ordering for Speedvagen customers in coordination with Production Manager
Coordinate with Inventory Manager on supply ordering
Experience and Skills
Knowledge of bicycle industry
Excellent communication, coordination and customer service skills
Computer skills in Quickbooks, Google Drive, etc
Concise and polished writing
Ability to learn and retain new knowledge and be able to relay it to customers.
Work well as part of a small team and strive for efficiency
Stay current on industry trends and work with our partners to keep customers and coworkers informed
Benefits:
This is a full time position after 90-days probation
Health insurance is fully paid by Speedvagen
Two weeks PTO
Industry discounts
Speedvagen Single Speed Cyclocross team issue bike optional
Overall the ideal applicant would not need to be an expert in any of these areas. Some base knowledge, a willingness to learn and grow, and a good attitude are the most important qualities we are looking for.
How to Apply
Apply to hiring@vanillabicycles.com with a cover letter and resume.