BikePortland.org

Job: Customer Service Representative – King Cycle Group, Inc


Job Title

Customer Service Representative

Company / Organization

King Cycle Group, Inc

Job Description

Our Customer Service team is the outward face of our company! Provides excellent customer service through regular inbound and outbound telephone and email communication. Maintain and expand relationships with existing customers and new relationships to increase trust and sales.

Provide customer service to external as well as internal customers.
Practice effective communication.
Proactively communicate with existing as well as future potential clients.
Demonstrate positive morale, professionalism and enthusiasm for company product, operations and initiatives.
Resolve customer complaints regarding product, shipping, company issues
Process all orders as indicated by policy and procedure including payment authorization.
Follow up with current and prospective customers through email and phone communication.
Possess product and technical knowledge with the capacity to continue learning.
Process and record information accurately.
Maintain integrity of orders, credit memos and all other paperwork.
Able to adapt to changing circumstances and solve customer issues.
Serve as a back up in Shipping when needed.
Prepares reports as requested.
Treat all coworkers with courtesy and professionalism.
Able to work harmoniously across all company departments.
Take initiative and prioritize tasks throughout the work day to ensure most important work gets done.
Event work (Cross races, tradeshows, etc).
Other tasks and projects as assigned.

How to Apply

Please submit letter of interest and resume by e-mail to jobs@chrisking.com

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