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Job: Keyholder/Sales and Installation Associate – Rack Attack Portland

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Job Title

Keyholder/Sales and Installation Associate

Company / Organization

Rack Attack Portland

Job Description

This job contributes to the success of Rack Attack by ensuring that company policies
and procedures are being followed and Rack Attack customer service standards are
met. You will be responsible for the following duties:

Main Duties

Ability to open/close/cashout location.
Items receipts for all brands and hitches except Thule/Yakima.
Hitch ordering
Workshop supplies ordering and inventory, drill bits, plusnuts, silicone and

Shopatron bidding
Check throughout the day that all store emails, issues and mailorder
customers are being helped in a timely manner.

Post craigslist adverts for all open box, MOR and not sold 365 products.
Maintain and renew adverts regularly.

Expectations of a Keyholder

You set an example for the other staff in your work ethic, habits, and

Staff morale is strong and positive, with a focus on team-work;
You will excel from an administrative standpoint, and make daily use of an
electronic task list;

You will respond to requests from Head Office the same day, and complete all
assigned tasks or projects on-time

All staff are clearly viewed by customers as the most knowledgeable and
trustworthy in the market;

Customer service will be such that Rack Attack is clearly recognized by
consumers in the market as ‘the best’;

Provide complete customer service, putting customer needs ahead of your

Sales and installation of the products and services we sell;
Set a good example for other staff in manner, dress, work ethic and

Assist in the training of new staff (if requested);
Maintain store product displays and other merchandising activities;
Maintain store cleanliness;
Read “To do” lists daily and complete any tasks assigned to you in a prompt
and effective manner;

Keep appropriately busy at all times;
Maintain accurate store records: invoices, sales receipts, purchase orders,
receiving products into inventory, appointment bookings, special requests,
hold tags, phone messages, inventory transfers and cash out etc;

Be professional on the phone with customers, vendors and other staff

Hours of Work

Our stores are open seven days per week, and you may be scheduled to work any
day of the week, including weekends, we understand you must alternate these
weekends to allow for family commitments. Store hours of operation vary, but the
normal hours are from 9:30 AM to 6:00 PM. During the summer months and
December you are expected to arrive, and be ready for work at least 15 minutes
prior to your store opening. You should expect to work 40 – 55 hours per week,
depending on the season.

Travel Requirements

As part of this position you may be required to travel to other Rack Attack
stores (we have three locations in Portland), trade shows, training sessions, and be away from home.

How to Apply

Email Resume and Cover Letter to: