Job Title *
Consumer Service Rep
Company/Organization *
Yakima Products, Inc.
Job Description *
General Description:
This is an entry level position responsible for assisting consumers via phone and email with their requests for service and product information for the Yakima Products family of racks. The position supports Yakima Products end users by following through on their requests for technical product information, product / vehicle fit information, and warranty support and evaluation. Responsibilities include processing a high number of phone calls, emails and sales orders with the quality and positive attitude that our customers have come to expect in our over 35 years in the rack business. Further, this position will execute and support projects with teammates to deliver against initiatives in Yakima’s strategic and annual plans which will contribute to achieving and sustaining the Yakima Strategic Business Plan and Initiatives, global competitive advantage, and profitable market growth strategy.
Qualifications:
AA degree from an accredited college, or equivalent experience preferred
One (1) year customer service experience in outdoor retail sales, and experience selling Yakima racks preferred
Intermediate level with PC’s: Microsoft Office Suite; Outlook
Ability to effectively develop work systems to manage workload, work independently and efficiently, have a keen ability to prioritize, and ability to identify and address needs in advance
Ability to establish and maintain effective working relationships with internal/external customers and consumers
Professional level communicator ~ both oral and written correspondence
Data base experience preferred
Mechanical aptitude
Able to visualize and understand geometric and spatial relationships
How to Apply *
Visit our Careers Page for additional information and submit your application.