Job Title *
Consumer Service Rep
Company/Organization *
Yakima Products, Inc.
Job Description *
General Description:
This is a great opportunity for an individual looking to make the move from retail to inside sales, or for anyone who is looking to start a career in the outdoor industry. The position provides Yakima customers with the amazing support they have come to expect in our 35 years on the road. This is done by providing rack recommendations based on vehicle fit, rack installation and troubleshooting assistance, warranty support, and order support via phone and email. Responsibilities include processing phone calls, emails and sales orders with the speed, accuracy. Further, this position will help execute and support projects with teammates to deliver against initiatives in Yakima’s strategic and annual plans.
Scope and Responsibilities:
•Provides troubleshooting and analysis to resolve consumer problems in a timely, efficient, cost effective, professional manner, and within established guidelines
•Processes sales orders, including follow-up and documentation, in an accurate and timely manner
•Provides timely technical product support to dealers by phone and email
•Increases sales through suggestive selling to consumers
Qualifications:
•AA degree from an accredited college, or equivalent experience preferred
•One (1) year customer service experience in outdoor retail sales, and experience selling Yakima racks preferred
•Intermediate level with Pac’s: Microsoft Office Suite; Outlook
•Ability to effectively develop work systems to manage workload, work independently and efficiently, have a keen ability to prioritize, and ability to identify and address needs in advance
•Ability to establish and maintain effective working relationships with internal/external customers and consumers
•Professional level communicator ~ both oral and written correspondence
•Data base experience preferred
•Mechanical aptitude
•Able to visualize and understand geometric and spatial relationships
Physical Requirements:
•Able to sit and work at a computer keyboard for extended periods of time
•Able to perform activities such as stooping, kneeling, bending at the waist and reaching on a daily basis
•Able to lift and carry objects up to 75 pounds occasionally
•Corrected 20/30 vision
•Must be able to safely operate a motor vehicle and sit for extended periods of time
The complete posting can be found at www.yakima.com
Compensation:
DOE
Comprehensive benefit package provided
How to Apply *
To apply, please visit our career center page at: https://workforcenow.adp.com/jobs/apply/posting.html?client=yakimaprod&jobId=108448&lang=en_US&source=CC3