Job Title *
Service Manager
Company/Organization *
Bike Gallery
Job Description *
The Clackamas location for the Bike Gallery is looking for a Service Manager.
This is a permanent full-time position.
The purpose of the Service Manager position is:
• Reinforce the protocols and procedures used for service intake and customer interaction.
• Participate in training and coaching to develop the critical skills needed to perform these functions to a high level of performance.
• Reinforce consistent standards and procedures for service writing, and creating service tickets.
• Reinforce consistent standards and procedures for closing service tickets and delivering completed service jobs to customers.
• Reinforce clear time and quality standards for the completion of uniform service tasks such as overhauls and tune ups.
• Make use of established systems to measure staff performance against company standards.
• Reinforce standards for the maintenance and appearance of the physical environment of all service departments and individual work stations
• Evaluate the production capacity of the store service department in terms of both service work and bike building potential.
The right person will have the following attributes:
-Friendly
-Outgoing
-Helpful personality
-Detail oriented
-Experience with POS systems
-Experience running a service department
The Bike Gallery offers medical/dental/401k/supplemental insurance options for all full-time permanent positions.
How to Apply *
Send cover letter and resume to BGResumes@bikegallery.com