One of the things that I have found is that pics REALLY help! You can call ODOT, PDOT, or whoever, you can talk till you're blue in the face, but you're hoping that the person you are talking to is documenting your complaint and not doodling...
Send Emails to them with pics! So, you don't carry a camera regularly? Are you so sure about that? What about your Cell Phone? Does it have one?
Presto!!! Change O!!! ODOT comes thru!!!
I've had a lot of success in getting storm drains fixed/replaced just because I eliminate all confusion by sending a pic.
It took me a while, but I learned that I should take pictures from multiple angles before
I do something, then I can choose from the images which ones I want to post. Pics are cool!
If you're gonna shoot something... Use a Camera!!!