Job: Mechanic – Bike Gallery (Downtown)

Job Title
Mechanic

Company/Organization
Bike Gallery – Downtown

Job Description
The Bike Gallery is looking for a full time mechanic at our downtown store.

Responsibilities:

* Be able to diagnose and service a wide range of performance complaints for a wide range of equipment types
* Be able to diagnose and service a wide range of noise complaints for a wide range of equipment types
* Be able to complete a bicycle assembly for any product carried, to the established quality standard, and within the established time parameters for the product in question
* Be able to identify and perform all aspects of replacement part installation to the established time and quality standards
* Be able to deliver established service packages (tune-ups, overhauls, etc.) to the established time and quality standards
* Be able to recognize and respond to changes in the work priorities of the service department as indicated by volume or other circumstances
* Test ride all completed service work to verify performance
* Be able to recognize and respond to opportunities to build customer loyalty through the delivery of prompt, accurate service
* Be prepared to demonstrate the value of the service menu pricing and as well as all work performed
* Stay current with equipment manufacturer specifications and product developments that affect service procedures or compatibility issues
* Greeting customers who are picking up or dropping off bikes for service
* Provide estimates for service and repairs based upon customer interaction and an evaluation of the bike in question
* Write service tickets that are clear and legible
* Provide customers with an estimated time for completion of the work; remind customers of our service hours and that they will be called when the work is done
* Investigate and capitalize on opportunities to sell customers upgrades in repair or replacement parts
* Investigate and capitalize on opportunities to sell customers replacement rubber
* Be able to answer customer questions about accessory compatibility and installation with confidence
* Initiate contact with customers when service work is completed

How to Apply
Send Resume and Cover to:

BGResumes@bikegallery.com

Jonathan Maus (Publisher/Editor)

Jonathan Maus (Publisher/Editor)

Founder of BikePortland (in 2005). Father of three. North Portlander. Basketball lover. Car owner and driver. If you have questions or feedback about this site or my work, feel free to contact me at @jonathan_maus on Twitter, via email at maus.jonathan@gmail.com, or phone/text at 503-706-8804. Also, if you read and appreciate this site, please become a supporter.