Job Title
Bicycle Service Tech
Company/Organization
Bike Gallery
Job Description
Department: Service
Position: Service Technician
Supervisor: Service Department Manager and Company Service Manager
Responsibilities
Interacting with customers
All service technicians are expected to be skilled and confident in assisting customers at the service counter; on occasion this may require stepping out from behind the service counter to assist with a bike, part, or accessory question. These responsibilities include but are not limited to the following:
• Greeting customers who are picking up or dropping off bikes for service
• Provide estimates for service and repairs based upon customer interaction and an evaluation of the bike in question
• Write service tickets that are clear and legible
• Provide customers with an estimated time for completion of the work; remind customers of our service hours and that they will be called when the work is done
• Investigate and capitalize on opportunities to sell customers upgrades in repair or replacement parts
• Investigate and capitalize on opportunities to sell customers replacement rubber
• Be able to answer customer questions about accessory compatibility and installation with confidence
• Initiate contact with customers when service work is completed
• Respond with confidence to opportunities to demonstrate features, advantages, and benefits for parts of other products customers may inquire about
• Always respond to phone inquiries with professionalism, courtesy, and enthusiasm
Perform service and repairs on customer bicycles
When not interacting with customers, service technicians are expected to occupy their time in servicing and repairing scheduled or ‘while you wait’ repairs. Bike Gallery service technicians are required to have in their possession the tools necessary to perform all routine mechanical services; supplies will be provided by the shop service manager on an as needed basis.
• Be able to diagnose and service a wide range of performance complaints for a wide range of equipment types
• Be able to diagnose and service a wide range of noise complaints for a wide range of equipment types
• Be able to complete a bicycle assembly for any product carried, to the established quality standard, and within the established time parameters for the product in question
• Be able to identify and perform all aspects of replacement part installation to the established time and quality standards
• Be able to deliver established service packages (tune-ups, overhauls, etc.) to the established time and quality standards
• Be able to recognize and respond to changes in the work priorities of the service department as indicated by volume or other circumstances
• Test ride all completed service work to verify performance
• Be able to recognize and respond to opportunities to build customer loyalty through the delivery of prompt, accurate service
• Be prepared to demonstrate the value of the service menu pricing and as well as all work performed
• Stay current with equipment manufacturer specifications and product developments that affect service procedures or compatibility issues
How to Apply
Send cover letter & resume to:
Resumes@bikegallery.com
