BikePortland Job Listing

Customer Service Rep (Yakima Products, Inc.)

Posted by Jonathan Maus (Editor) on July 24th, 2008 at 12:59 am

Job Title
Customer Service Rep - Entry Level

Company/Organization
Yakima Products, Inc.

Job Description
General Description:
This position responds and follows through on customers’ and consumers’ requests for service and product information, as well as inquiries regarding accounts, products, or services. In addition, this position is responsible for processing a high number of phone calls, emails and sales orders while working closely with Yakima’s outside sales force to service and support our established customer base. You will also support our end users by providing technical and fit information by phone and email. In addition, this position will execute and support projects with his/her teammates to deliver against initiatives in Yakima’s strategic and annual plans.

Scope and Responsibilities:
•Troubleshoot, analyze, and resolve customer/consumer problems in a timely, efficient, and professional manner, and within established guidelines
•Support outside sales reps with account management
•Pr ocess sales orders, including follow-up and documentation
•Provide technical product support to consumers by phone and email

Specific Duties:
•Promptly and professionally answer a high volume of incoming calls
•Knowledge of company procedures, products and services
•Accurately and timely process sales orders
•Answer consumer emails in a timely and professional manner
•Conduct records search, problem/complaint investigation, policy interpretation, and adjustment or correction
•Recommend products and services appropriate to customer/consumer needs
•Open new accounts and accept routine orders
•Update and maintain customer/consumer computer database and record-keeping systems for individual accounts
•Provide technical product information to dealers and consumers
•Refer non-routine or major problems to other departments or management
•Complete all assigned tasks in a timely manner
•Conduct general office work and customer account administration in an accurate and timely manner
•Provide timely and accurate customer and consumer feedback to appropriate sales and customer service staff
•Complete other duties as assigned

Qualifications:
•AA degree from an accredited college, or equivalent experience required
•One year customer service experience, in outdoor retail sales, and experience selling Yakima racks preferred
•Intermediate level with PC’s: Microsoft Office Suite; Outlook
•Ability to effectively develop work systems to manage workload, work independently and efficiently, have a keen ability to prioritize, and ability to identify and address needs in advance
•Ability to establish and maintain effective working relationships with internal/external customers and consumers
•Professional level communicator ~ both oral and written correspondence
•Data base experience pref erred

Physical Requirements:
•Able to sit and work at a computer keyboard for extended periods of time
•Able to stoop, kneel, bend at the waist and reach on a daily basis
•Able to perform general office administrative duties: copying, filing and using a telephone
•Able to lift objects up to 75 pounds occasionally
•Corrected 20/30 vision
•Overtime as required
•Occasional travel (5-10%)
•Must be able to travel via commercial carrier

Dimensions:
•Effective Communications
•Customer Focus
•Follow-up
•Initiating Action
•Negotiation
•Planning & Organization
•Quality Orientation
•Stress Tolerance
•Decision Making
•Applied Learning
•Tenacity
•Continuous Learning
•Contributing to Team Success
•Building Customer Loyalty

Compensation:
DOE
Comprehensive benefit package provid ed.

How to Apply
Send your cover letter and resume to applicant2@yakima.com