Inside Sales and Service Rep (Yakima Products, Inc.)

Job Description
Yakima Products, Beaverton, a leader in the design and manufacture of vehicle rack solutions, is seeking an Inside Sales and Service Rep.

General Description:
This position responds and follows through on customers’ and consumers’ requests for service and product information, as well as inquiries regarding accounts, products, or services. In addition, this position is responsible for processing a high number of phone calls, emails and sales orders while working closely with Yakima’s outside sales force to service and support our established customer base. You will also support our end users by providing technical and fit information by phone and email. In addition, this position will execute and support projects with his/her teammates to deliver against initiatives in Yakima’s strategic and annual plans.

Scope and Responsibilities:
- Troubleshoot, analyze, and resolve customer/consumer problems in a timely, efficient, and professional manner
- Support outside sales reps with account management
- Process sales orders
- Provide technical product support to consumers
- Increase sales through suggestive selling to customers and consumers

Specific Duties:
- Answer a high volume of incoming calls
- Process sales orders
- Conduct records search
- Investigate problems and complaints
- Recommend products and services
- Open new accounts and accept routine orders
- Update and maintain computer database & record-keeping systems
- Provide technical product information to dealers & consumers

Qualifications:
- AA degree from an accredited college, or equivalent experience
- One year customer service experience in outdoor retail sales
- Experience selling Yakima racks preferred
- Intermediate level with PC’s: Microsoft Office Suite, Outlook
- Ability to develop work systems to manage workload
- Work independently; have keen ability to prioritize
- Ability to identify and address needs in advance
- Ability to establish and maintain effective working relationships
- Professional level communicator, both oral and written
- Data base experience preferred

Physical Requirements:
- Able to sit and work at computer for extended periods of time
- Able to stoop, kneel, bend at waist and reach on a daily basis
- Able to perform general office duties: copying, filing, using a phone
- Able to lift objects up to 75 pounds occasionally
- Corrected 20/30 vision
- Overtime as required
- Occasional travel (5-10%)
- Able to travel via commercial carrier

Compensation:
- DOE with comprehensive benefit package